General Questions
How to add your email to the sender list for email notifications?
Changing the sender list on Full Frame Systems requires a DKIM and SPF record to be added to the DNS settings for your website. Below you will find the necessary instructions to accomplish this as given to us by our email sending service. Once this ...
How to remove Property Address for MLS purposes?
If your MLS requires that videos and property websites remove the property address to be in compliance and uploaded please follow the instruction below. You can remove the address from the virtual tour, the property website, and the URL. How to ...
Why does it say that I am not available on the scheduling page?
There are a few reasons that this may happen but all are easy fixes. Firstly, when configuring your packages, you must assign qualified photographers to each package, ensuring they will show up as available. To assign a photographer as qualified, ...
Do you offer a white label feature?
Yes. There are 2 levels of white label. Firstly, all of our subscriber accounts are branded for their own company within the client and admin portals. In order to get to the next step of creating portal URLs that are white labeled, we must purchase ...
I uploaded a video. Why do I not have a property website?
The system creates property websites when at least one photo as has been uploaded. This is because some of the property website templates require a photo in the header. When there are no photos uploaded, the client will also not see anything on ...
Can I add my own terms and conditions?
Yes. We provide a PDF uploader in the Configuration section of your account under the Terms of Service tab. We require that the terms and conditions be approved (check box) prior to completion of an order.
May I put my account on hold without losing information?
Yes. A Photographer may suspend their account for a period of up to 3 months. On the 90th day, or prior, the account must be re-activated by sending an email to info@gofullframe.com. During this 3 months SUSPENDED period, access to the Admin and ...
Is there a minimum time commitment for this subscription?
No. In fact we will even adjust your monthly fee based on your usage.
Can I use my own web address for the admin and client portals, as well as the listing address?
Yes. This requires that we purchase a yearly SSL certificate for your domain. The fee is $125/year. Just let us know when you want to proceed and we will send you instructions for creating these subdomains on your site and pointing them to your ...
Are the admin and client centers accessible on mobile devices?
Yes. Full Frame is designed to function on any device – no matter how big or small. Please keep in mind that certain functions, such as uploading or downloading large format photos, may not be feasible on a small mobile device. There are also certain ...