There are 2 mechanisms that prevent an inactivation of a project. If you don't want the project to ever become inactive, use the "Prevent Automatic Inactivation" button on the project: If you are only renewing a 1-year hosting of a project, use the ...
You can unarchive 3 different ways. They all can take up to 32 hours but is quite often much less. Use the "Renewal" add-on. This allows you to charge for a renewal at any rate you like. It also resets the counter to 365 days. You can change the ...
Renewing a project is the same cost as adding a new project during your biling cycle. Our pricing structure fluctuates with your business and can be found here.
Yes. If the "Project Renewal" add-on is enabled, (Configuration > Manage Add-ons > Enable "Project Renewal") your clients may select the "Renew Project" link in the billing section of the Client Center.
Yes. 30 days prior to a projects 1-year anniversary month an email will be sent out with an attached csv. report. This list will include project details, as well as an external download link in case you wish to download media prior to ...
Unless the project has been renewed, it's media will be removed from the project on its 1 year anniversary. The media will then be either permanently deleted or archived to cold-storage, depending on your Settings. The diagram below shows theses ...