Admin Center Questions
How to add compensation to an additional task for task reporting?
The following video walks you through how to add compensation to an additional task and download the task report. The compensation option allows you to easily manage additional team members or contractors compensation on a per project basis to help ...
Is there a way to remove the auto-emails for one client?
Yes. Note that there are 2 fields in the client profile for email addresses. One is for contact and one is for marketing collateral. If you don't want a client to get email notifications, use a fictitious email address for their contact email.
Can I delete a Project, I only see other status options, like pending and suspended, etc...?
Yes. From the project summary or search results pages, you can select the check box on the left side of the project. Then select “deleted” from the “Mark As” drop down selector.
What is the best naming convention for my files?
Try not to make file names too long, since long file names do not work well with all types of software. Do Not Use Special characters such as ~ ! @ # $ % ^ & * ( ) ` ; < > ? , [ ] { } ‘ ” and | When using a sequential numbering system, using leading ...
Can I process a refund through the admin center?
No. You can adjust the project balance, but all refunds must be processed through your merchant bank gateway.
Why would a project not have automatically been assigned a photographer?
You'll want to make sure you have Enable Calendars and Enable Scheduling turned on. These individual features may be configured in "Configuration" > "On/Off Features". If a project has been added from the client center, but not submitted, it will not ...
Can you create a virtual tour for me? That would be very handy.
Yes. We can produce virtual tours based on the photos you upload. You will find the order form tab on the admin portal only. Not the client portal. There is an extra charge for each video tour.
Do I need to upload separate size photos for MLS?
No. We resize your original photos to 1024 pixels wide for the MLS downloads
What size photos should I upload to Full Frame?
Great question. If you upload too high a resolution, you and your clients will be frustrated by the speeds. We recommend 300 dpi at 2880 pixels on the long end. This will be fine for virtually all print jobs, except for billboards.
Can I add a custom message when my clients are at the payment page and paying by invoice?
Yes. In the configuration section of the admin center, select "Billing Your Clients". There you will find a text field to include a custom message for your clients.
Can I choose different pricing strategies when setting my pricing?
Yes. We have a system where you can chose one of 3 pricing strategies for each of the 3 packages offered. They include square footage, list price and number of photos.
Can I set my own pricing?
Yes. You have control over both the Package information and pricing, which can all be set up in the Configuration section of your account.