Full Frame Team Member Profiles

Team Member Profiles

Profile

This is the place you go to change any information about your profile or you can connect or modify your calendar settings . To get to your profile you need to click on the downward facing chevron next to your name in the side navigation area. 


This will open a drop down menu with two options, one is profile which is what we are going to click and the other is a log out option.


If you are on an admin account then you can also change the profiles for anyone on your team by clicking the setup option then click on My Team and lastly click on the pencil icon to edit that team members profile. 

First let's start with your contact information under the profile menu in the header.




For those of you who have used us in the past, you may see a new option called Override Location. When you click this option you will then be able to input your own coordinates instead of relying on the coordinates that’s assigned to your address by our API.

This is most useful if you find that your business location is not being found correctly. To use this simply click on the checkbox next to Override Location. Text then a map will appear below that option. Then simply click on the map to change the location of the pin and you're done!


User Image

Next if we look to the right of the Account card we will see the User Image card. These are both fairly similar to each other.


The User Image is where you can upload a picture of yourself.

This card will be more useful for client profiles than team members as this is where clients can add a headshot of themselves that will be displayed on the marketing materials such as flyers and property websites.


To upload an image simply click on the upload button then a new modal will open up and click the browse button, a separate window will open on your computer.


Navigate to the desired picture you want added here and then click open, a preview of the image will show up in the new modal and finally click save.


Permissions

Under ‘Permissions’ you’re able to select the type of permissions the user has for the account. This is important depending on what each user needs or should have access to. This is a card that is exclusive to admin accounts only. 


Here you can change the amount of access a team member has to the system with the options being Admin, Employee, (Contractor-coming soon), and client.


Admin accounts have full access and can add or edit any information from anywhere, Employee accounts only have access to Calendar, Projects, and their own Profile pages, lastly clients only have access to the projects that are created by them or for them. 


Change Password

The next section is pretty self-explanatory under the account. Confirm what password you want to use for your account. If you ever need to change your password you can do so here.


This should be used when you need to change your password, either because it has been compromised or if a team member or client has forgotten their own. However we strongly recommend that in the case of a forgotten password the client or team member should use the forgotten password feature on the login page.
 

Alternate Contact

Lastly, the alternate contact card is a very useful feature if there is another team member or contact, such as an assistant, that needs to receive any email notifications that get sent out.


Simply input their name, phone number, and email address into the appropriate text field.


Profile - Calendar

To get here simply click on the downward chevron next to your name in the side navigation menu, this will open up a drop down menu and then click on the Profile option.


If you are on an admin account you can also navigate to other team members profiles by clicking on the Setup option in the side navigation menu, then click on the My Team option, and finally locate the team member you want to edit and click on the pencil icon on that row.

Once you are in the profile you would like to edit, simply click on the Calendar tab towards the top of the page in between the Profile and Scheduling tabs.

Calendar Settings

The calendar options can be very useful to your workflow. Here you will be able to choose which team members can see your calendar and link your Google calendar to your Full Frame account.


To share your calendar with another team member simply locate the team member in the list of names and then click on the checkbox next to it. Keep in mind that sharing your calendar only shares it within the Full Frame system and not with google or any other company.

Also all accounts are automatically shared with the admin accounts and cannot be changed from that. 


Profile - Scheduling

Coverage Areas

Under the scheduling tab you’ll be able to set what areas you cover as a photographer. Coverage areas are very important as these determine whether a client property is able to be booked or not. 



To start click on the plus button underneath the map. This creates a new coverage area then simply click on the map to start setting the parameters for the team members coverage area. At least three points are needed to create a coverage area. 


To remove a point simply right click on the pin that you would like to remove. If you want to adjust the location of a pin you can always drag and drop it wherever you would like. To move the map simply click and drag on any area that isn’t covered by a pin.


As you can see below there are 3 options within the coverage area. The first is simply a name so you can easily identify which coverage area it is. 


The next 2 options deal with any rates that you would like to charge clients with properties in this area.


This is often useful when areas are very far from the team member and extra costs need to be incurred such as gas or from travel time. The first of the two is just a base fee for the area and that is a fixed fee, the second is a variable rate based on the distance away that the property is. 

Lastly there are three icons to the right, the first is a pencil and notepad which will allow you to edit any already created coverage areas. This makes editing the coverage areas easier as you don’t need to worry about messing up any other coverage areas already created.


The next icon is the color of the coverage area on the map. If you click on this icon you can easily change the color on the map to help distinguish coverage areas from each other. The final icon is a trash can and this as you’ve probably guessed is to delete the coverage area entirely.


Booking Options

Now let’s move onto the booking options card. These options will allow you to customize a team member's ability to be booked, specific surcharges, and working time offsets. The first option Enable booking tells the scheduler that this particular team member can be booked. If this option is not selected then the scheduler will not consider this team member as an eligible option when a client books an appointment. 




The second option allows this team member to be selected specifically by a client when ordering a project. The photographer surcharge field is if there is a surcharge for this photographer to be sent out.


This surcharge will be shown to the client before completing their order and charged in the invoice or credit card payment. To add a surcharge for a team member simply type the amount you would like to charge the clients for that team member and you're done. 

The sunset offset is for how many minutes you would like to add or subtract from the end of a twilight shoot. This can be helpful if you would like a photographer to stay longer into the twilight shoot to get night shots or if simply there is no need to stay throughout all of the twilight period.


Finally, there is the duration offset this option simply adds or subtracts time from the team members appointment and can be useful in the cases where one team member may shoot a house faster than another and you want the scheduler to work at an optimum level by accounting for this change of pace without changing the package or add on durations. 

To add sunset or duration offset simply type the amount of minutes in their respective field such as 30 for 30 minutes or 15 for 15 minutes. To subtract simply do the same but add a minus symbol in front of the number.