May I put my account on hold without losing information?

May I put my account on hold without losing information?

Yes. A Photographer may suspend their account for a period of up to 3 months. On the 90th day, or prior, the account must be re-activated by sending an email to info@gofullframe.com. During this 3 months SUSPENDED period, access to the Admin and Client Center will be unavailable. Property Websites and Streaming Media for ACTIVE and COMPLETED projects within the account will remain online during the 3 month suspension period. However, information may not be changed on a project during this time period.

If a photographer, or their client, wishes to change listing information on a project, the account must be re-activated. When an account is re-activated, the minimum monthly package amount will be charged to the credit/debit card on file. After 30 days, the account will be re-accessed. If the amount of new projects exceeds the maximum allowance included in the smallest package, an adjustment will be made, based on that month’s activity.

There are no penalties or fees to suspend an account or re-activate it. If a suspended account is not re-activated within the 3 months period, the account will be permanently DELETED. All media will be removed from the account and will no longer be retrievable.

If an account is DELETED, a photographer must create a new account if they wish to use the Full Frame system.