I got a message that a project had been unarchived, but when I go to it, it's archived. How can I force the project to be active?
There are 2 mechanisms that prevent an inactivation of a project. If you don't want the project to ever become inactive, use the "Prevent Automatic Inactivation" button on the project:
If you are only renewing a 1-year hosting of a project, use the Addon for Project renewal. Be sure that it is also enabled in your addon configuration. Your clients can also order this addon. It's a great idea to send renewal notices to your clients with expiring projects. You can use the spreadsheet file that we send you monthly for records of these projects and clients.